TPC

TPC Radiology Contact and Communication Protocol

Critical Findings Result Communication Protocol

1. Radiologist to call TPC Ordering Provider at 503-221-0161 option 9 (priority queue for providers) and state, “Critical Finding for ordering provider name.” Non-TPC provider: Please contact their office directly.
2. Call will be transferred to the appropriate Provider, MA or RN to receive verbal critical finding results.
3. The RN or MA receiving result must provide reading radiologist with last name to meet JCAHO requirements.
4. will follow established nursing triage protocols.
5. MA will document receipt of information to provide to Ordering Provider or On-call Provider.
6. MA/RN must make sure critical results are acknowledged by the provider within 30 minutes of receiving the result. *Critical results must be communicated VERBALLY and are not to be communicated via in basket message.
7. After hours call will be answered by answering service. They will try to connect the call or document the call and contact on-call provider.

Radiology Department Contacts

Contact list when a specific study requires clarification or correction prior to reading.

• CT/MR/US/XR - Tigard: 503-293-0161 Option 5, Ext 4012
• MG/US - Downtown: 503-221-0161 Option 5, Ext 2093
• XR - Downtown: 503-221-0161 Option 5, Ext 2182
• XR/MG - Beaverton: 503-646-0161 Option 5, Ext 6320
• XR - Northeast: 503-233-6940 Option 5, Ext 3037

Issues and Concerns

Quality Assurance reporting

Lorrie Mullins, Radiology Manager 503-221-0161 Option 5, Ext 2211 lmullins@tpcllp.com

Marii Takahashi, PACS Specialist 503-221-0161 Option 5, Ext 2283 mtakahashi@tpcllp.com

Network

SRC Frontline to contact internal network support first

David Breadon, PACS Administrator 503-221-0161 Option 5, Ext 4016 dbreadon@tpcllp.com

Marii Takahashi, PACS Specialist 503-221-0161 Option 5, Ext 2283 mtakahashi@tpcllp.com

SRC to TPC Radiology Communication Protocols Page 1 of 1 November 13, 2023